Time: Jul/26/2017 (8 months ago)
Consistently the worst customer service I have ever experienced with an Ulta. I've been going here for about a year now. DEBBIE is AMAZING with eyebrows -- this is the only reason I come. Check out Debbie at the brow bar! My good friend had a terrible waxing experience elsewhere (they took part of her eyebrow off--a nightmare!) and I recommended she go to Debbie for a fix. Debbie miraculously fixed my friend's eyebrow! Debbie also did my waxing for my wedding and I could not stop getting compliments on my brows. Debbie has Beverly Hills skills and we're lucky she's so affordable at Ulta right now--that's a rare find. She also has great beauty tips in general from hair, skin, makeup, everything and is excellent at what she does. I've been waxing/threading my brows for over 10 years and Debbie is just the best.
This ULTA, however, is horrible--1 star. Every time I call I'm put on hold for at least 10-20 min and am often hung up on after that or they just don't answer at all. I'm constantly transferred and it's a nightmare trying to get a hold of them to reschedule anything. The only reason I come here is because of amazing Debbie.
Time: Jan/01/2018 (3 months ago)
I had called earlier in the day to ask if YSL’s Black Opium could be held for me. When I arrived it was not on hold and no one knew anything about it...
I did purchase it but I didn’t receive any feee gift for my purchase of $72.00.
Time: Oct/01/2017 (6 months ago)
Why bother sending promotions in the mail when your store doesn’t carry the advertised items? Doesn’t help that the sales staff couldn’t answer any questions.
Time: Mar/20/2017 (a year ago)
Super convenient for all of your beauty needs. Brands run from super high end to drugstore quality. Staff is friendly and helpful.
Time: Feb/03/2017 (a year ago)
Good store with helpful staff. They were really helpful in finding a lipstick color that I liked and not offended when I didn't like their first few suggestions.
