Time: Dec/14/2018 (a month ago)
One of many nail shops in Charlotte that suck. Came in & was greeted, I immediately showed my nail tech a picture of the exact same style I would like which I thought was coffin. (Apparently it was tapered but different places call it different things). Either way I showed her a pic of the style I would like. When she started sculpting the nail (it was only one done at this point) i stopped her & said it was too little & thin. She replied “this is just cleaning them up” I said ok & let her continue. When she was done with one hand I said you lied this is not what I wanted and had to show her the picture again. They were very thin and pointy which I hate that style. I told her that’s why I tried stopping her because like I stated I did not want them to be small. She started arguing with me. The manager stepped in but by that point I started crying just because how frustrated I was. One I don’t have time to sit in a shop all day for them to fix their mistakes & two I’m paying so I deserve to have what I asked for. The nail tech told the manager I wasn’t clear. I was literally about to leave until the manager said for her to fix it. It was barely fixed so I left with one hands nails being smaller than my other. And the biggest thing of all I got sugar nails which are supposed to be polished, dipped and then polished again so it will stay put. So my nails were done incorrectly but due to the struggles I’ve dealt with I took it as a loss. Even if done correctly to “their standards” it’s a rip off since it chips after a few days. The manager charged me full price still which was $55 for some nails that weren’t done correctly, the paint started chipping the same week & I even tipped the girl $10 still because I’m not that type of person. On top of it all two nails chipped off as I scratched my face after a week of getting them done....talk about cheap. But I just will not be back. For a new establishment that hasn’t been open for a year they really need to work on their customer service and experience judging off of all these bad comments and now including mine.
Time: Sep/06/2018 (4 months ago)
Queenly nails have amazing technicians as well as an amazing environment as a nail salon. With this being my first visit I was very impressed with how they shaped my nails. Being from Charlotte there is no one else I can say that beautifully shaped nails the way they do. The reason I am giving them 3 out of 5 stars Is because within the first 5 days of getting my nails done two of them broke. They snapped so easily m, almost like chips. So when I asked to get my nails repair it was not an issue at all. However with me being almost 40 minutes from the salon, it was hard to get my nails repaired due to me having to be a walk-in client instead of an appointment. Each time I visit it was a 2 to 4 hour wait. After leaving the second time, The next day 2 more nails broke. I understand nails do not last forever but for the amount I paid and the timeframe they had been done, my nails should not have broke so easily. The question is would I return, absolutely. This is not a negative review just my story.
Time: Dec/03/2018 (a month ago)
I went because the pics were great. Got my nails done by yazzy. Her work was decent. I broke a nail & my skin came off with it. So she glued the false nail to my skin & nail. She does great with some people, but not all. I should've listened to the facebook review.
Time: Jan/04/2019 (2 weeks ago)
they use cheap products. went to get my nails before xmas 2 broke the next day and another one day later. They overcharged me by & $5 and had someone else do my nails that i didn't make a reservation for. The nail popped off not even broke the entire nail came off with the acrylic. they USE MMA acrylic which is although the FDA banned the chemical.
Time: Dec/05/2018 (a month ago)
Great customer service. Excellent work. Definitely would recommend a friend.
