Time: Jul/05/2018 (3 weeks ago)
What a terrible choice. The new location must be saving them money.
The locker room had two showers and have remained tiny.
No rooftop. No Jacuzzi. For giving those things up you would think the service would be amazing...nope.
Everyone also seemed to have a really bad attitude. I mean to the point I had to laugh
The only two people that seemed to like what they did was Jasmine and the woman who was running the salt room.
I could go on and on but I just wont go back. Doesnt seem like they really care anyways.
30
Save you 300 and go to a regular gym instead and use the sauna and steam room.
Time: Jun/03/2018 (a month ago)
My sister took me here today for my birthday. I traveled from out of town and we planned this date many months ago. When we arrived we were told that one of estheticians called in sick for the day and we would not be able to do what we booked. This was a disappointment because as I said, we planned the day for many weeks and traveled to be here. This is also the type of thing that would really irritate my sister and I - it is not what you expect from a high end spa.
The women at the spa were so genuinely apologetic and went above and beyond to accommodate this inconvenience. They offered to adjust the appointments and to compensate us both in a monetary fashion and also with other services that we did not originally plan. They were kind about it, sincere, professional and courteous. I was really blown away at how everyone at the spa was willing to turn this disappointing experience into a great day for us.
We loved all of our treatments. The facial was amazing. We enjoyed time in the salt cave. We also were each able to try out the saltwater floating pods. We enjoyed the beverages and snacks and spent time reading in the relaxation room. It was all absolutely wonderful.
When we left for the day the manager had little gift bags put together for us to further apologize for the unexpected change in plans. All of the staff was just completely committed to customer service and to making sure that we walked out of there happy.
You guys did a great job! Mission accomplished. We can not wait to come back and spend more time at your location. We know that we will get A+ treatments and service. Thank you all for such a wonderful day. Keep up the good work!
Time: Jun/29/2018 (4 weeks ago)
My rating is solely based on my recent visit. However, I want to reiterate that my massage service with Bill was great as usual so he deserves a 5 star for his consistent professionalism. So why a 2 star rating? If it wasn't for the massage, I would have given a 1 star. Well, since the new location, I was stuck in the steam room due to a thick floor rug wich wedged itself so I could not push it out all the way. There was no emergency call or shut off button from the inside like most public places that have wet saunas. What made my panic worse was there was no locker attendant and clients around. I only had two options... Scream or try to squeeze out. I chose the latter. I managed... It was frightening. I could barely breathe with the ongoing steam. In retrospect, this could have been fatal especially if this happened to an elderly person.
I did let the manager know and she notified the owner. I received an apologetic voicemail message and they are working on replacing the rug she said. However, I am waiting to hear back from the manager to restore my faith in the G2O spa experience. Services are one thing but safety and client care are a must for an ultimate spa experience.
As a loyal client since the original Newbury location when it was known as Giuliani's (even before Emerge) the new location is nice and bigger but I do miss the jacuzzi tub, roof deck, and brine room as amenities.
Maybe my next review would be better but like I said, it remains to be seen by the owner and manager. It would be a shame to give my business elsewhere after all these years since there are other spas in back bay.
Time: Feb/16/2018 (5 months ago)
Used to be absolutely amazing but new location is huge mistake. My husband and I have been coming for couples massages at the Newbury location for close to two years and have been treated to wonderful services and complimentary amenities such as the hot tub and brine room. This has all gone out the window at the new location and its clear that the customer no longer matters only the $$$$. You can tell the staff is not pleased either. Previously bubbly and wonderful you can tell they no longer enjoy their work. G20 please treat your staff and your customers better and bring back the amenities that once made your location so great and one I highly recommended to others. We will not be coming back.
Time: May/27/2018 (2 months ago)
LOVED, LOVED, LOVED this salon; and especially Darren Le. I've tried several salons and thought my cuts and color were "nice" but I still felt dull a short time later. The experience at G20 was exceptional from the moment I booked. The convenient, relatively inexpensive valet parking across the street at the Lenox was a great way to start, the reception was friendly and they provided a tour of their the salon, spa and amenities. My friend and I enjoyed coffee in front of the fire in the lounge while we waited. Darren cut and colored my hair. The cut was a drastic departure from what I had and he nailed it; and the color is EXACTLY what I wanted. In addition, he was mindful of my trying to maintain a painless transition between color touchups by choosing something that worked with my natural color. Darren is the difference between a technical cutter and a skilled artistic stylist. I'll not use anyone else. Needless to say, it was a great experience.
