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BUSINESS
Elegance Nail Spa Richmond
11521 Busy Street
Richmond, VA
http://elegancenailsnspa.com/
Rating:
(3.8)

HOURS
Monday: 9:30 AM – 7:30 PM
Tuesday: 9:30 AM – 7:30 PM
Wednesday: 9:30 AM – 7:30 PM
Thursday: 9:30 AM – 7:30 PM
Friday: 9:30 AM – 7:30 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

REVIEWS
Time: Oct/24/2020 (a year ago)
Good service. First time there and was a little underwhelmed with direction of what to do, where to go and services offered. Appreciated that they weren't pushy. They treated my 7 year old well so 5 stars for that alone.

Time: Nov/24/2020 (a year ago)
I’m a male who decided to come in to get my eyebrows cleaned up. I get my eyebrows done about 5-6 times a year. This was my first time to this location. I specifically said just a clean up and not to remove too much hair. Just a simple shape up. The lady came in looking rushed asked me to lay back and quickly went to putting wax on my eyebrows. It took her literally 2-3 minutes to do my eyebrows. This is when I knew what results I was going to get. When I get to my car I clearly see I have very thin and each eye brow is totally shaped different from the other. One eyebrow is thin with a large arch and the other has no arch and is about 50% larger then the other. Also she did not us tweezers at all. This is the first time I get my eyebrows waxed and they don’t use tweezers. And bc she didn’t you the tweezers I still had a bunch of curly hairs sticking out. Ohh and my skin is totally burnt and swollen. Looks like I got into a fight with Mike Tyson. She refused to give me refund and began to lie saying they were even, shaped equally and she did not remove much hair. I showed her pictures of before and after pictures all though You don’t need 20/20 vision to see how unevenly shaped and thin my eyebrows are and badly burnt/swollen. After finally insisting for 20min they gave me my refund. Although It was only $10 for me it was not the money. I just felt the way I was treated, rushed, humiliated, lied to, and forced to wait the did not deserve a penny from me. Please don’t let them ruin your day like they ruined mine. Sorry for the long review I just had to share this terrible experience.

Time: Aug/03/2020 (a year ago)
I went to this nail salon for the first time, I had eyelash extensions a manicure and a pedicure. I spent $140 which was way different pricing that was on the online menu. I had to go back to get my fingernails fixed because the acrylics looked horrid and they showed absolutely no care that I had to come back. A bunch of the eyelash extensions fell out... overnight.... I paid $50 to get this done yesterday. I had to go back today, they were done yesterday.....horrible!!! I will never return to this place.

Time: Jun/18/2020 (a year ago)
I went to this nail salon on Tuesday the 9th and I told them that I was allergic to Acrylic nails. They said fine. So she told me about a wet gel. I was like fine. I sat there for a hour in a half before they finished my nails. I was in there for a total of 4 hours. One nail broke 3 days later. This weekend a nail pulled up and today another nail broke. I paid 75.00 for these nails. Will never go back there.

Time: Sep/26/2020 (a year ago)
I love this place. They do great work and are very reasonable. They do ask for cash.





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