Time: Aug/08/2018 (a month ago)
I've been going here for years! I specifically ask for Emily or Tracy. I started with acrylics but now I do sns powder. My nails always look good from here, friends and family comment on how well my hands and feet always look. I'd recommend an appointment, they can get super busy! (:
Time: Jul/17/2018 (a month ago)
My initial rating was going to be five stars but after my last few appointments I am dropping my rating and will no longer be coming here. I make appointments because I work Monday-Friday and don't have time to go in on the weekends. Kathy has been doing my nails for the last year and I've always been happy with her work. However, today will be the last appointment here. I end up having to wait a minimum of 15-25 minutes almost every time. I'm sure it's the owner pushing the technicians to take walk-ins but it shows that MY time is not valuable. I've been an esthetician and have worked in the spa industry for over 7 years and that is not how you should run a business.
Time: May/09/2018 (4 months ago)
I love this place. Been coming for years. No matter how busy they try to squeeze you in, and all the ladies are so sweet.
Time: Jun/27/2018 (2 months ago)
My initial rating was 5 stars, but after seriously contemplating my last 2 experiences that initial rating is GONE!!!! The second to last experience, the lady doing my mani and pedi was charming... as i'm sure they're trained to be. The constant fishing for compliments and insisting that "everything is great, right?!" Started to wear me out. Yet, I tolerated it. I allowed her to talk me into a $5 extra service that did not last past the day (buffing nail finish for a natural shine). Yeah, that wore off quickly and I had to add the clear coat myself at home the next day.... Which, by the way, I asked her to do on top of the buff, and she told me NO. That appointment was draining, to say the least!
The last visit, I simply asked for a mani and toe polish change. OMG the YOUNG lady who apparently was running the shop eagerly said she'd service me. I had never felt so rushed and truly disregarded!! Between her answering the phones, greeting or yelling, rather, at customers coming through the door, and talking to her co-workers every 5 seconds in their native tongue, she managed to give me a less than half done mani and polish change.
The latter, which was not properly done because (and get this) the lady from the last visit (Miss Overachiever) didn't do her due diligence; and probably because she was more focused on selling and force feeding satisfaction than she was servicing. Well, she either did not add a base coat or did something else wrong, let the young lady tell it... because it caused the teal color I picked prior to stain my toenails. She had much to say about that "horrible paint job " until she realized I got it done at HER SHOP just a week before! Then she hushed herself quickly and began to speak on how strong and beautiful my nails are 🤨😒. I said, "yes I know, I take good care of them, "giving her the side eye.
This all resulted in hot pink nails (my new color pick) with a dark green smudged skin boarder and undertone tinted nail bed. It was gross and very unappealing!! And, she was really about to let me walk out like that, telling me a SHOWER would remove the existing green smdh- maybe from the skin on the side but what about the dark green she didn't remove that is under this HOT PINK??!! Not to mention she never took my sandals off and kept getting acetone on those... I KEPT saying "be careful please," well the acetone smudged the soft brown leather inside and on trim of my new shoes 😑😐. I wasnt happy!! And, it showed!!
My first two experiences were great and I wish I had remembered their names but the last two visits.... naw I'm good on this shop! I paid for my nails but not my toes and she probably subtracted the polish change because I started complaining about my sandals which were turning white on the inside. I don't complain EVER, I smile even when unhappy 85% of the day... but that day had me on something brand new and I wasn't having it!! Guess that's where the other 15% went 😡.
Very unprofessional. Too busy shipping us in and out too quickly and all for money! Quantity over quality! You'll Lose more customers than you gain with that ethic, trust!!
Time: Jun/22/2018 (2 months ago)
I love this nail spa! The facility is clean and the staff is friendly. Am is my favorite technician!!!
