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   BaoNail.com » AZ » Goodyear » True Touch Nail & Spa III

BUSINESS
True Touch Nail & Spa III
1550 North Dysart Road
Goodyear, AZ

Rating:
(4.3)

HOURS
Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 7:00 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

REVIEWS
Time: Nov/20/2020 (a week ago)
I have been coming here for a year now and each time has been exceptional. It’s modern, clean, spacious and the value of what you get is on par with the cost. I usually get the deluxe pedicure and a full set of ombré nails, I never leave dissatisfied. They have a huge selection on dip powder colors, gel colors, and regular polish colors. Ann is my go to nail tech, she’s super sweet and takes the time to do a fantastic job. SHE IS THE BEST!! My pedicures never feel rushed and they actually spend time on the massage part (my favorite)! I will never go anywhere else!

Time: Sep/04/2020 (3 months ago)
First time to get pedicures from them! And we are super impressed. The renovation to the interior, is beautiful! The staff were all amazing, and had quality care. My fiance likes black toenails, and when his artist didn't realize he wanted color she had went to work on someone else. But the manager took over to finish the job. Great teamwork! Everyone was apologetic and it wasn't a big deal. Also, they were only accepting cash tip - but to make it easier, they had an ATM literally AT the counter, and it had no fees to withdraw cash. Great pricing. Multiple options with their deluxe pedicures. I got the espresso deluxe and my fiance got the vitamin C/orange deluxe package. They had green tea, tropical fruit, espresso, orange, lavender and other types.

Time: Sep/29/2020 (2 months ago)
My daughter and I have been going to several other salons with poor outcomes. I was referred to this salon which is way out of my way but will be my new salon home. Being a former nail tech I am very particular! The service was done to perfection, down to the filing and polish! Highly recommend this salon!

Time: Oct/26/2020 (a month ago)
I came in Saturday 10/24/2020 with my friend and we initially came in for a pedicure and regular manicure, the pedicure was absolutely amazing great service and done exactly perfectly. Then when asked what kind of manicure we wanted we were persuaded to do dip powder which sounded great and we've loved them in the past, but when I sat down with my nail tech and asked for the same mini french manicure just the the tech had just done my toes, she said no your nails are too short foe that we could add an acrylic and make them longer, I said no thank you . The tech who did my pedicure which are MUCH smaller than my fingernails. She was insisting it wasn't possible, then a coworker of hers who looked like a manager observing everything came over and conversed in their own language then they re-iterated that it wasn't possible to do and I didn't want to argue, after they conversed longer and called 2 others over finally I said ok fine just do all white which seemed easier and I still like the color. So it was settled then the tech starting filing my nails and then stopped, was about to start painting them when my nails were still broken and uneven since that's how they are all the time and needed some work and she said oh sorry and did just a little bit more filing and went to start painting again. I asked again and said could you please do more and inquired if she was also going to clean my cuticles and buff and all that was needed in a manicure, she said oh no that's not included with the dip powder and an extra $20, and I was taken aback since I thought all manicure services included the clean up, unless I was told otherwise then that would be on me but as far as I've ever known and had the service done elsewhere it was all combined. So I said okay then go ahead and add it please because I really need it done. Then a few mins later she decided to stop working on my nails and start texting on her phone for a full 5 mins, she had explained why after but it should still not have happened during the service. And she then continued on my nails and dug quite deep and made me bleed a little and my fingers still hurt me up until this morning (two days later) when they've never hurt that much after a nail service and I've been getting them for years. Meanwhile I see my friend across the room also having some issues and look at me shaking her head and looked pained and obviously unhappy with her service as well. Later on I found out the color she wanted turned into a terrible color and her tech had insisted the only way to fix it would be to add acrylic nails but she also didn't want those and just wanted the dip powder with the color she had requested but since that hadn't worked out she would try another color and then the same worker who seemed like a manager came over and talked with that tech and 3 more people came over to chat all the while really upsetting my friend and making her extremely uncomfortable just like I had felt when they did this to me. Finally my friend reluctantly agreed to what they said and they continued. Then when we went to pay for the services it caused a big ordeal after my friends tech had said they wouldn't charge her for the service for all the trouble and inconvenience. But then the manager came over and demanded why the tech had said that then said tech came up and demanded why my friend had accused her of saying that and said she only said they wouldn't charge for the gel color which my friend had never wanted in the first place! And we were so upset and just wanted it all to end so we paid the $168 they requested with no tip and left. THE WORST experience ever. The two male techs who had done are pedicures were phenomenal and deserve a good review because they definitely had great customer service and did their job very well after hearing what we wanted. I really think we should be getting a refund on the manicures because it was all jus ttoo much. Go see the two techs who did our pedicures but don't see the two who did our manicures and the owners or mangers should be talked to as well. OYYYY!

Time: Sep/23/2020 (2 months ago)
Love my nails! This place is so nice! The gentleman who did my nails was so friendly!





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