Time: May/24/2018 (3 months ago)
I had previously been told if I had any problems with my manicure to come back and they would fix it. Got a full set of acrylic nails yesterday and thought that they didn’t look good, but thought I would give it a day just to make sure. The following day I returned because the nails really did not look like a french manicure and I was not happy with the shape, my mom had previously made an appointment for me to come back to fix them. When I walked in there were only a few people there, and I was the only one waiting. After about 20 minutes, I was approached by the extremely rude owner who started yelling at me that the nails looking bad was my fault and that they didn’t have any time to fix my nails. HOWEVER, she would be willing to fix them if we paid extra. Meanwhile, they took four other girls who had walked in with no appointment. Extremely disappointed in their customer service. Started coming here because they were less expensive than my previous place, but it really goes to show that you pay more but get better service. Will never be returning.
Time: May/24/2018 (3 months ago)
Terrible place. Thought I'd give it another try after having avoided it for a few years after I got a fungal infection. Owner/manager is EXTREMELY rude and not customer-friendly. Also not honest. Few people available to do nails, and even if you have an appointment, they won't necessarily honor it. Nail polish selection old and dried out. Cleanliness only average. Rest room is disgusting. Would not recommend and will definitely avoid in the future. Better places at Randhurst and in downtown Mount Prospect.
Time: May/28/2017 (a year ago)
If you're going to come here, make an appointment with Tina. She is the BEST with nails. I have been coming here on and off for the last 10 or so years. My last experience was the worst because I had been growing my nails out for a long time now. I had the perfect length down. Well one last started filing my nails and another guy finished on the other hand, needless to say every single nail was basically different and I was so upset. He had to file them down super short in an attempt to make them even. And though I said I wanted them long in the first place nothing was said to me. I really just think Making an appointment with Tina is the best route here
Time: May/23/2018 (3 months ago)
I love the way they pamper me
Time: Jul/07/2017 (a year ago)
I shouldn't have even left a star this place is AWFUL. I went in for a polish change... first off no current colors to choose from finally find my color and they ask me to pay I go the polish change is 5 and the lady kept telling me no it's 7 I went back and fourth that their pricing said otherwise. She did a half ass job ... after she did my nails she went back to eat I asked to get a nail fixed told me to get up and find the color. DO NOT RECOMMEND
