Time: Sep/02/2018 (5 years ago)
This place first of all is not what I expected. My husband purchased a Groupon for a collagen mani-pedi and so I came here to redeem it. This place has pictures that are deceiving from what they have online. The place is dirty and not clean. I called ahead of time to make an appointment (like what Groupon says) When I arrive a little before my appointment time I came in to explain why I was here, I am not sure if she understood what I was saying. I tried explaining it again but I dont think she understood English. She started on my feet first. I looked down and saw that there was a black hair on my leg when she was rubbing my legs with the got stones. I was grossed out because it looked like a pube hair. That was not my hair for sure I know. This lady I guess what the owner came over and asked about my manicure and I told her it was a Groupon deal. She made sure and very clear that I can not get Gel polish. She said it about 3 times. I told her " I never said I wanted Gel polish". My manicure started and she did my nails. During this whole time they didn't even talk to me. No conversation what so ever. Also during my time being there of a total of 2 hours no one came into the nail salon during a very busy time of business day. When I was done I went to the counter to checkout with my Groupon on my phone the lady had NO IDEA what to do. I was explaining to them that they have to scan the barcode and I hit "Mark Redeem". So they called the manager on the cell phone and I had to wait for her to come back up to the store (let me remind you I had been there over 2 hours and was so over it) She arrived and took a screenshot of my phone and said "You okay" like 4 times. I said "so I can leave? She said no, wait. After that I left and she said" Sorry". The lady that did my feet and hands was so nice and took her time, but this place needs way better customer service. Will not be coming back again.
Time: Nov/12/2017 (6 years ago)
love to go again and again - Jennifer always give me personal attention - she always keep the place nice and clean - she know her job very well.
Time: Nov/09/2021 (2 years ago)
I am Karol Bowen and I loved this salon! My pedicure was beautiful with sparkling glitter over my toe polish!
My manicure was perfect and lasted three weeks .
I had a full back massage and felt like I could get up and go with my back pain gone. I love the fact that it is run by a husband and wife team. There is not so much talking and noise as other salons I have been in before.I even bought my good friend a back massage for her birthday and she loved it. I highly recommend this Spa to everyone ❤️
Time: Nov/08/2021 (2 years ago)
Terrible- I do not recommend this salon. I went to have both the powdered dip nails done and a pedicure. Within a couple of days of having them done, 4 nails fell off. I went back in to show them and asked if they could re-do all of my nails because I had an event the following day and was concerned if 4 nails already came off that more would if I didn't get it taken care of. She said she couldn't do all of them but she would fix the four. That evening, the night before my event, 2 more came off and the next day a another. After my event, I went back and said this should not be happening, I would like my nails re-done. She said no but she would fix what came off. The next day... 3 more. So clearly what there are using is old or diluted or something. I won't go back, even what they had fixed has fallen off again. They won't make it right or refund me, so I've just wasted time and money on a business that has no interest in keeping customers or making sure they deliver great products or services.
Time: Jun/07/2019 (4 years ago)
Needed to get my nails done today and quickly as I was flying out of the country for a wedding. The spot I normally go to was a little out of the way of my errands, so I went on Groupon and checked out their pedicure options. This was one of the first ones that popped up and the reviews looked good, so I decided to buy and check them out.
It was cool that I was able to call and make an appointment. I was a few minutes late and they still saw me. When I arrived I guess their air was not on because it was super hot inside--like really hot. They offered me some water and wine while my feet soaked, which helped a little bit. I think after the second customer came in they finally realized how hot it was and closed the air and turned on the AC. The lady that did my feet was nice enough, but continuously coughed and contributed to her allergies. I could tell that she was not super happy about my feet and made the comment that I must "haven't had a pedicure in over 2 years"--which is so not the case.
I found out from the other customer that this location has changed owners several times as the service has not been the best. After what I experienced today and the fact that my nail polish within just an hour started to come off the service and the products have not improved. I was not impressed with the final product and I wont be back.
