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   BaoNail.com » VA » Portsmouth » Serenity Nails

BUSINESS
Serenity Nails
3216 Academy Avenue
Portsmouth, VA
http://www.serenitynailsllc.com/
Rating:
(4.3)

HOURS
Monday: 10:00 AM – 7:00 PM
Tuesday: Closed
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

REVIEWS
Time: Feb/05/2022 (in the last week)
After being a regular of 10 years at one location, I’m happy and shocked as well to have found that this nail salon has such QUALITY lashes. She is definitely good at what she does. My mink lashes are flawless. I will definitely book my next appointment here. UPDATE: THEY FELL OF SOOOO QUICK🤦🏾‍♀️

Time: Jan/13/2022 (3 weeks ago)
The only reason I didn't give it a 1 is because the nail tech did an ok job. I moved from Maryland and am looking for a nice nail salon. I made a 10am appointment. I didn't leave the salon until after 1 because I had to wait for the nail tech. The water for my pedicure was cold. I asked for hot water 3 times, I had to ask for hot towels, he never scrubbed my feet, my toenails are not smooth and there's more. The nail tech was pretty good but didn't seem experienced. When I washed my hands, I was told there was no hot water. It was also cold in the salon.

Time: Dec/31/2021 (a month ago)
Three stars for this salon because, while I was treated respectfully, their Facebook appointment system is less to be desired. I made an appointment for today, almost a week ago, and the program they use did not have my appointment. I was offered a different time to come in after the mishap. If anyone wants to make an appointment, calling the salon would be the best way to go.

Time: Jan/18/2022 (2 weeks ago)
The salon is cute but honestly I am not at all happy with the service. I made an appt specifically with Marie because she had the best reviews. I get there and she proceeds to say she tried to call me ( I had no missed calls) and if I would be ok with another tech. I didn’t want to be rude so I said ok. The tech that I got was very nice but the job at the end was not up to par, a couple of nails are lopsided and although I tried to get her to reshape one it just didn’t make a difference and then she asked if I wanted to file.. which of course I didn’t want to make it worse so I just said it was fine. There was no apology from Marie for not making the appt time, especially since she even has a policy of keeping your deposit if you don’t make your appt. I wouldn’t really recommend this shop.

Time: Mar/15/2021 (10 months ago)
Mrs. Marie is absolutely wonderful! First of all her salon is drop dead gorgeous! And it’s super clean and organized. Mrs. Marie is super friendly, professional and courteous. She made me feel right at home and my eyebrows turned out beautiful. I will return and I recommend her to anyone. I will be back. Thank you Mrs. Marie ♥️





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