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BUSINESS
Orchid Nail Spa
660 Commerce Center Drive
Jacksonville, FL

Rating:
(3.6)

HOURS
Monday: 9:30 AM – 8:00 PM
Tuesday: 9:30 AM – 8:00 PM
Wednesday: 9:30 AM – 8:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 8:00 PM
Saturday: 9:30 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

REVIEWS
Time: Apr/25/2019 (2 months ago)
I came in on three different occasions.. a fill the first time which Wasn’t bad, but it wasn’t great (reason why I gave 2 stars instead of 1). I returned again for the convenience and price for a full set and again for a pedicure to match the color.. each time the techs were very rude and both continuously got on their phones to make calls and text numerous times.. causing me to be in the chair for about 90 minutes. I’d understand if there was an emergency but one stated it was a “needy customer”. My full set was polish was caked on and within about 4 days it looked like it was 3 weeks old and sharp. Prior to receiving service I was told I needed to take my own polish off before ever coming in and I shouldn’t have been lazy. My pedicure looked like a child had polished my toes and even had a finger print. I asked if she could fix the polish before I left, in which she said it would be an extra $5 to do so. After being there for so long and for the fact that she wanted to charge me extra for a correction, I decided against the correction and will not return.

Time: Apr/13/2019 (2 months ago)
I got my nails done Thursday. On FRIDAY, 3 nails were chipped. JUST the gel acrylic paint. Not my nail itself. I called to see if they could fix & they said ONLY if I came in today. I do have a life, family & job to plan around. I can't get in until Monday. But they won't budge. Lost a customer.

Time: May/27/2019 (a month ago)
Called beforehand asking if they could take a walk in, they say yes come. Walked in and was greeted with a rude“what do you want”. Only to go and wait for an hour with 3 people still ahead of me. When getting up to leave I accidentally knocked over a bottle, I apologized (i had no problem paying for it) only to be yelled at by a worker “WHY DID YOU DO THAT?!?” in front of everyone, as if it was on purpose. Rude rude staff, horrible wait. Would never go again.

Time: May/13/2019 (a month ago)
Went in for a pedicure. Before I even left the chair the polish was faded and smeared. My feet look like they haven't been touched in 5 years-chipped faded polish, uneven cut nails, cuticles overgrown. By comparison I got a pedicure at town center that lasted a month and still looked good when I went to this joke of a place.

Time: Jan/13/2019 (5 months ago)
Love this place! Great work. Lots of chairs and employees. Lee took great care of me and my friend. Appreciated the fact that they did my toes and full set at the same time. :) Will defiantly be back!





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