Time: Oct/24/2021 (2 weeks ago)
Terrible customer service, extremely rude staff. I went in for a refill on a set I already had on (white powder). When I sat down the lady asked me if I wanted acrylic refill with black shellac, and agreed to do them as she files down all my nails on my right hand as you can see in the pic. My other hand was untouched due to the oh so rude lady with the mid length bob comes over and tells her something in their language. She proceeds to tell me i can’t get my nails the way I wanted them and that I have to follow her way, I told her I was a paying customer and to please give me what we agreed on. She then says she doesn’t care if I’m the customer and told the girl doing my nails to stop and I need to leave! MEANWHILE my nails are ruined because she was in the midst of doing them. I didn’t leave, we called the police to sort things out. They took an hour to get there. I tried to reason with the other manager once things simmered down and he wasn’t trying to hear me out! I too own a beauty salon in Houston and would never treat any paying customer so poorly! The whole staff was so nasty about the situation and I literally did nothing to receive such disgusting behavior! The police did nothing and I had to leave with my nails like in the picture! Terrible terrible experience. Never will visit them again!
Time: Aug/07/2021 (3 months ago)
Really liked this place until my service today. I wanted pink French dip and didn’t get that at all. I expressed how I didn’t like my nails and the tech really didn’t care.
Time: Oct/11/2021 (3 weeks ago)
I am highly disappointed. This was the second time I visited this place in a month. I went on Thursday evening at about 5:30 10/7/2021. By Monday morning I have 5 nails lifting and gone. The shape was done horribly. My nails usually last a month. I am a teacher and I am not rough on my nails. I paid $100 and I really wish I could get my money back. I will not be returning to this establishment.
Time: Sep/08/2021 (2 months ago)
Won’t be going back. My husband said it looked like my 5 year old daughter did my manicure and he was spot on. Aesthetics is a big deal to me and the place wasn’t clean and there was clutter everywhere. Two stars because at least the people were friendly.
Time: Oct/26/2021 (a week ago)
THE MOST UNPROFESSIONAL ESTABLISHMENT I HAVE EVER BEEN TO, the workers are very rude do not give what is wanted and that is 100% very important to do as a business! I left unsatisfied , my nails were so terrible I spoke on it and one of the workers stated “if it’s not what you like you can leave!” I was baffled! Terrible experience that ruined my whole night ! A night before my wedding ! It was also known that I was preparing for a wedding they did not care AT ALL !
