Time: Jul/18/2020 (4 weeks ago)
Top notch service. The crew there are the most relaxed and chill crew I've ever found in a bike barn. They're incredibly knowledgeable and can take care of you super fast. One of the most inviting bike shops in Houston. They also host group rides. Great place to get work done or to relax and talk about bikes.
Time: Jul/18/2020 (4 weeks ago)
Convenient location. Wonderful, knowledgeable staff. Super clean and organized store.
Time: Jul/30/2020 (2 weeks ago)
Called to inquire about a their bike inventory. I spoke with Dylan who said they had a specialized bike ($700+), and I was interested in it. I asked him if he could send me a photo of the bike so I could see what it looks like before I came in (as we are in the middle of a pandemic). He told me he couldn't do that and to come in and try it. I am now shopping for bikes elsewhere.
Time: May/30/2020 (2 months ago)
I have been to two Bike Barns and have a great experience and a horrible experience. I am happy to report that this Bike Barn is phenomenal. My wife and I bought two Trek bikes from Gordon back in February. Gordon was extremely friendly and patient and let us try out countless bicycles on numerous test rides. He was extremely knowledgeable and never pressured us in any way. He alone is worthy of a 5 star review.
Fast forward a few months, our bicycles that are a little over 2 months were stolen and we returned for replacement bikes. While Gordon was off this day, his co-worker Jeffrey was working and actually remembered us from last visit. He even remembered the bikes we originally purchased. Jeffrey was appalled and genuinely sad as to what happened to us. He helped us find replacement bikes and once again represented the store in a top notch manner of professionalism and friendliness while never pressuring us in any way.
Bottom line is this location is superb. If you have any bicycle needs from purchasing to service I highly recommend you give this location a shot. You won’t regret it.
Time: Feb/21/2020 (5 months ago)
Excellent customer service My go to place For all my bike needs
