Time: Apr/15/2024 (a week ago)
We really enjoyed the experience for the most part. The massage was great and the room was very pretty. There were a couple of things I wish would have been better. The first being the mattress and pillows. They were terribly uncomfortable. My husband and I both woke up with back and neck pain. It definitely is outdated and needs an upgrade. The other issue was at check out. We were gifted the believe package, so we expected to only pay out of pocket for anything over the budget given to us, however, we were charged a room tax which was completely unexpected. I even checked the package details to see if I missed it saying we would be charged the tax and it is nowhere to be found. I think that needs to be told prior to the trip somewhere. It’s not fair to have something gifted and find out when leaving that you charge additional for the gift.
Time: Apr/19/2024 (a week ago)
I booked my wife and her friend from out of town to get a spa day. It was very outdated inside. The robes were uncomfortable and had holes in them. The towels were very small and had holes in them as well. The sandals that were given to them were old and looked dirty. They enjoyed the grotto. One had a great massage and the other had a horrible experience. The horrible massage was not relaxing at all and said she wanted to tell them to stop and she was going to get up and leave. They also got a pedicure and the chairs were dirty and the water was barely lukewarm. Also they could not sit next to each other due to being that the two chairs that were next to each other were the old and broken ones according to them. One asked for a French tip and got a jagged small portion of her toe painted. It looked absolutely awful. I can’t believe someone would let them leave with their toes looking like that.The kitchen staff were talking so loudly about inappropriate conversation.The services were very expensive and absolutely in no way worth the money. I would never recommend this place to anyone.
Time: Mar/24/2024 (a month ago)
Stay - 3/22/24-2/24/24
Pretty damn good experience I must say. As the other reviews have stated, this place is carried handily by its staff. That is where this place starts and ends for sure. Check in and communication was smooth and easy. They even walk you to your room and will help with bags if necessary. The front desk staff was extremely nice, kind and attentive our entire stay. I didn't catch their names but every single person was great.
The room is very nice, not what I expected but extremely nice. The bed is decently comfortable. Both sofas are very comfortable. The bathroom was very nice, and clean. The jetted tub and shower combo was actually very nice. Plenty of water pressure and a very deep tub to soak in. Overall the room is a little dated but I think it adds a little bit to the charm of the place but not dated in a way where it would hinder your stay.
Spa services are top notch. They have many different options and additions you can add to your stay. Pedicures, manicures, saunas, etc. We did not do any of that so I can't speak to any of those activities, but the Whirlpool room is amazing. It is a grotto type room, very hot water that opens you right up. It is very relaxing. Don't forget to rest for a moment after you leave so you don't get light-headed and pass out. The massage services were amazing for me. I believe I had Marc?!? Super kind and friendly. Very good at his job. My partner did not have the best time with her massage therapist.. I definitely didn't catch a name but it was non-stop talking so I'm told and discussions on topics that do the opposite of helping a customer relax. But mine was awesome.
Last but certainly not least. Probably the top thing about this place has to be the restaurant/ bar food service... 11 stars out of 10 if I could. I am by no means a professional chef , but I cook what I like very well. This was arguably the best food at a restaurant or any place outside of my house I have ever had. Whenever I go to an expensive steakhouse or to a seafood place I have to ask for sauce or seasoning or something. Not with this meal... I asked for sauce out of habit that I did not even end up touching. The martini menu is extensive very well made. Major hats off to the bartender and kitchen staff on 3/23/24.
Definitely a must try for the experience if you are coming to the area. If you live in the area I would at least check out the restaurants or bar or go and enjoy a spa day. This is a long review, but not a paid review. If Mario's Int. wanted to have me back I would come in a heartbeat!
Time: Mar/30/2024 (4 weeks ago)
We’ve stayed at the hotel in the past but not this most recent visit. My wife and I have been coming to Mario’s for more than 15 years and have always had a fantastic time. The spa services were excellent and the employees were very friendly. We greatly enjoyed our lunch in our robes after our services were completed as well. This is a wonderful local business that we have enjoyed visiting over and over again!
Time: Feb/03/2024 (2 months ago)
Listen I’ve seen a lot of hate comments but I just don’t understand those. This food was 10/10 and the service was quick and she kept up with our needs. The new chef gary was great he came over to speak to us and was darling. They even brought out dessert for my friends birthday. I’d say you should definitely give this place a try. Clean environment too.
