Time: Jan/07/2020 (2 months ago)
Liked it, but price increased when I called for appt and said never had lower price....?
Time: Feb/25/2020 (a week ago)
The absolute worst manicure I have ever received. I asked for a gel manicure you could see the layers of nail polish, the nail polish was bubbling and my cuticle was bleeding. They also chipped the next day. Went back 2 days later and they saw nothing wrong with the job done the owner Michael wanted me to pay again to have them re done I would not do that since I didn't even get a week out of them. I finally was able to get my nails re done after time wasted going back and forth with them but was told to tip her again. The same lady as the previous time re did my nails and THEN cut me again and was very rude about the fact that she had to re do them. Never going back again.
Time: Mar/15/2019 (11 months ago)
The worst customer service you’ll ever find. Very rude staff - rushed through manicure and it looks terrible. Worst salon
Time: Aug/12/2018 (a year ago)
Michael and Tony are the owners of Rose Nails. They work very hard at wanting their customers to be very satisfied with their nail services. Michael & Tony charge the lowest prices for all services in Fairfield County. So their continued low prices & excellent customer service is why I have been going there for over 20 years.
Time: Aug/26/2018 (a year ago)
Requested a gel powder manicure service. I was given a nail tech named “Casey”; an older middle-aged woman who was very nasty and rude. She was very rough and insensitive to the customer, cutting skin and filing nails extremely thin & became offensive when you voiced your concerns. Then she put the wrong color on the nails, but because I had a flight to catch, I literally had no time to sit through another tech doing my nails. I made sure to approach the owner, Michael, about this employee and encouraged him that he needs to teach his employees about customer service and obviously Casey needs some updated training. Anyway, I had to go to another nail salon to get my nails properly groomed and the technicians there stated how poorly and sloppy the nails were done. Management at Rose nails should have done more to encourage the customer to return and to assure there would not be another bad experience there. And honestly after that experience, who would want to return there?...There’s plenty of other salons to go to with excellent nail care, excellent craftsmanship, cleanliness, & a positive environment.
