Time: Aug/26/2018 (in the last week)
I visited Luxe nails after finding them on Yelp and was not disappointed! I'm not the type to get my nails done frequently, and the last time I had was back in 2012 so it was such an enjoyable experience. Getting gel for the first time, it was exciting and my nail artist was such a peach! She was very nice, told me a bit about the area, and did such an amazing job. If I decide to get my nails done before my usual 7 year break (LOL) I will absolutely be coming back here!
Time: Feb/09/2018 (6 months ago)
This is the BEST nail salon in Short Pump. I can't say enough positive things about the service, the staff, and the quality of work. The salon is so clean and modern inside. It has a boutique feel to it and the owner and her family are very attentive and accommodating. They make you feel like family. Diem is one of the most talented and creative nail techs I have ever met and I have been doing my nails for a long time. Definitely call when making an appointment if you can. Once you do, you will never go anywhere else.
Time: Aug/11/2018 (2 weeks ago)
Love this place so much!! Diem is the best. Always come here for whatever you need , mani/pedi/gel/SNS. Such a relaxing treatment and great conversation and atmosphere
Time: Aug/03/2018 (3 weeks ago)
First, based on their reviews on google I called the salon on Thursday to schedule an appointment. I spoke to the owner and I specifically asked her if they used the OPI gel brand because I wanted a french gel manicure and I didn’t want cheap gel on my nails based on my experiences trying out other gel brands outside of shellac or OPI. She assured me that they use both brands so I scheduled my appointment for Friday (the next day).
Second, when I arrived at the nail salon I was greeted by the owner who was getting her pedicure by another nail tech. I told her I had an appointment and she instructed me to pick out a color out of the basket and I told her I was getting a french gel manicure so I didn’t need to pick out a color. She then instructed a older male to do my nails and he shook his head in disagreement and pointed to the nail tech doing her pedicure to do it. She then replied in her language to him and he told me to come over to his chair.
He pulled out a drill and I asked him not to use that on my nails being that I was gonna have acetone applied to remove my previous gel set and it burns when they use the drill. In his defense the owner said it wouldn’t go past my first nail layer and I repeated myself asking her to tell him not to use a drill. He then begin filing my nails but was clearly bothered by request as he begin roughly filing my nails and speaking in his language. Therefore, after he filed them and applied the cotton and acetone I got up to sit in the front while they processed and asked the owner to have someone else do my nails because he clearly had bad energy.
She then told me the nail tech doing her pedicure will do it and would be right with me. Once she was done with the owners pedicure she begin removing my previous gel set and all was going well although she was extremely talkative until she begin to base my nails with a generic brand of base coat. I asked her does she have the OPI base coat and she gave me this long explanation about how the one she was using was more expensive and better than the OPI base coat and I repeated myself and she replied no. I looked at the owner in disbelief because I called and specifically asked that my gel set be done using the OPI brand.
Needless to say she globbed on the gel base and coat because it was cheap and generic and my white tip protrudes from my nails looking like lumps because it. Although, I was disgusted with the level of service and clear misrepresentation of the quality of their products I tipped the nail tech doing my nails $15 because it wasn’t her fault that I had a bad experience. HOWEVER, I WILL NEVER RETURN being a business owner myself because of their blantant misrepresentation of their products and the level of customer service I received at this place.
Time: Mar/05/2018 (5 months ago)
I've been to a few nail salons in the area and this one is my favorite. They are clean and precise. Friendly and always have a smile. They know your face from the first time you walk in. My nails are always stunning when I walk out of this salon. My wallet doesn't hurt either.
