Time: Jan/31/2019 (a year ago)
Moved to Pflugerville in September. I know my trash guy Shelton and my recycle guy Jack and they are fantastic ! Always have a smile on their face, always wave and talk to me at the curb and when I was out of surgery they even helped me take my cans up to the house. It's nice to see a company with employees that care about their customers... I think its a great reflection of how they run things. I would recommend these guys to anyone
Time: May/14/2019 (a year ago)
I have no problem with the provided garbage cans, but I also use a 2 handle Brute cann from Home Depot. They either don’t try and empty it or like today, dumped it all over the sidewalk in front of my house. There was grass everywhere.
Time: May/06/2019 (a year ago)
Here I sit on hold this Monday morning on hold with 17 callers in front of my call to ask Waste Connections why they didn't pick up my company trash container once again. 16 minuets on hold and waiting I'm caller # 15 now and this will make the 6th. time I've called to get my company trash picked up this year. Last year same thing. Can't cancel the contract without being sued which means attorneys and an additional $5,000 in fees. I'm # 4 now. Bad Service.
Time: Jun/04/2019 (11 months ago)
Waste Connections changed my account number which automatically canceled my auto-payment. They then picked up my trash container for mon payment. I called them the same day and they still charged me a $40 restart fee to restart service. All of my current payment methods were still stored online...just had to change my auto-draft to their new account number...nonsense
Time: Oct/11/2018 (a year ago)
Jenna is great to work with and she makes sure we are completely taken care of. Our dumpster gets serviced on schedule every week. We are happy to work with Waste Connections!
