Time: Dec/29/2020 (5 months ago)
I have been using this team of folks for several years. They are consistently friendly, always helpful -- and usually have great music playing. I can see folks who have stopped once to use their service that have some perceived issue (especially returns -- NO ONE likes returning stuff). But these folks are really awesome. We stopped paying for UPS pickup service and use them exclusively, even though we have the best UPS guy on the planet (that's you Ron!). Five stars!
Time: Feb/02/2021 (3 months ago)
I encounter a number of outward-facing people on a daily basis- we all do. Some people are not wired to be the face and the voice of your company, and unfortunately we don’t have much choice about running into them. However, for an incredible customer service experience look no further than UPS in Libertyville. Granted that at times they are busy enough to warrant a drive over to Lake Forest, however today they were near empty. After a brief explanation of the services I needed help with, Benjamin quickly and seamlessly took care of both the return AND the packaging of a new coat. I hope that everyone who reads this (and 1/2 of the people who don’t read it- for spite 😉) has a customer service interaction as exemplary as this has been.
Time: May/28/2021 (in the last week)
The worst experience I have had for a long time. Tried returning some Amazon items. A girl who was there was rude and not professional. Apparently there is no signal reception in their building so pulling up barcodes from emails was impossible. Meantime she would walk away to do other things taking forever to compete scanning. I asked couple questions about packaging and she seemed annoyed. Return took close to 20 min which normally should not take longer than 5.
And of course Menager was not available when i asked to speak with. Overall disappointing customer service!
Time: Dec/08/2020 (5 months ago)
I went there for an amazon return, and the guy at the counter was trying to sell me on buying a "better box" and to re-print the label. Like I get that you are trying to run a business but like don't try to sell me a box and label for $5 when I know I did everything right.
lol, after writing this review, I read the others below it. I would like to echo the condescending and loud tone that one of the associates had.
Update: I talked to amazon and they recommended I do UPS pick-up where they would provide me with a label free of cost.
Time: Dec/27/2020 (5 months ago)
Dropped off an Amazon trade in. The woman at the counter was super friendly, scanned the box and receipt in my hand, all in under 60 seconds. A nice, quick trip!
