Time: Sep/11/2017 (10 months ago)
The personal bankers have been very helpful at setting up accounts. The bank has a better atmosphere than a year ago. The tellers can often, but they are friendly and nice. In the summer of 2017, the updated the automated teller software, so now it takes a long time time to make more than one transaction, since it usually asks to re-enter your card and pin for each transaction (usually after printing a previous transaction). I would recommend going inside to see a teller, if you have more than one banking transaction.
Time: Jul/10/2018 (3 weeks ago)
I love this branch for the incredibly generous staff!
Time: Oct/28/2016 (a year ago)
Had to run in here to withdraw a large sum for a vehicle deposit. It was a hot day and the staff offered to bring me some water while I waited on the short line for a teller. Nice service and courteous employees.
Time: Mar/05/2016 (2 years ago)
Every teller I have dealt with at this scotts valley bank has always been very nice polite, nice, friendly and the lady with the clip board has always kept everything secure with me I have no complaints. I have also spoke to 3 of the bankers and they have all been excellent, Wish more Bankers and Tellers were like the ones in this Bank , Myron Hartley
Time: May/16/2016 (2 years ago)
This branch was much better staffed as a Washington Mutual branch and in the early days of the Chase takeover of Washington Mutual. Now often only one teller, and on the corporate/whole Chase organization side I feel very poorly served.
