Time: Mar/03/2018 (5 months ago)
Frankly, I'm writing this because I am surprised by the negative reviews I've seen. I've been a member for just over a year now. I love it! I mostly utilize the massage benefits, but have gotten and enjoyed a facial as well. The front reception area is calm and sets you up for a relaxing experience. The receptionists are pleasant and always looking to make the experience better for their clients. The evenings can be busy, but they handle it well and are in happy spirits.
I am thankful to have had some amazing massage therapists at this location. Each therapist has their own approach and modalities, giving their clients specialized care. I personally benefit from more of a sports massage, and went through some trial and error in finding the right fit. The receptionists helped to book me with the appropriate therapists to suit my personal needs. The one and only time I did have a less than pleasant experience during a session, they apologized profusely and helped make me feel heard and even comped an add-on for my next service. (Thanks, Vasilia!)
I am thankful to have found Hand and Stone in Wayne, and plan on being a member for years to come!
Time: May/15/2018 (3 months ago)
Clean. No high pressure which is nice. Good for relaxing. I went in for a much needed sports massage and received more of a 70% swedish 30% sports massage. It just didn't hit the sore muscles hard enough.
Time: Jul/07/2018 (a month ago)
Only one questionable experience that they acknowledged and corrected. Other than that, they have been great.
Time: Mar/18/2018 (4 months ago)
It was great! I recommend Jay! The staff is very nice. Heated bed. Nice music. Wonderful experience
