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   BaoNail.com » CA » Dana Point » Salon Serenity

BUSINESS
Salon Serenity
34192 Street of the Violet Lantern
Dana Point, CA
https://www.serenityhairsalons.com/
Rating:
(4.1)

HOURS
Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: Closed

REVIEWS
Time: Oct/18/2017 (a year ago)
I've found my "home"! I love Sandy, her work, her prices and the peaceful and supportive environment of this salon. My all-time favorite!

Time: Jul/05/2017 (a year ago)
Come and check us out. Family beach vibe and awesome location. The salon produces great work and services.

Time: Nov/02/2017 (a year ago)
Utmost professional work by my stylist with lots of experience. And Sandy treats me like family and makes me laugh.

Time: May/30/2017 (a year ago)
Booked an appointment with Tracey, I found her through an online women's group. The photo I texted her was of highlighted ends, a low balayage on curly hair. My first appointment did not look like what I wanted & my hair was really brassy. Or as she referred to it "blorange". She was fascinated by my curly hair & asked if I would be a model for an upcoming photo shoot, I was interested & accepted her offer. She spoke about wanting to go lighter & eventually to a rose gold. I was excited to see the outcome, as she sounded confident that she could get me there without compromising my curls. A week passed & I went & saw her for my second round of lightening. She again, was confident but I was nervous. Throughout my appointment she seemed a little on edge, which made me nervous, she put my hair in foils & under a heat lamp. When we got to the bowl to rinse I asked her how my curls were looking, she said "it's hard to tell because it's soaking wet." That made me nervous cause my hair is obviously curly even when soaking wet. When she walked away to prep my toner, I snuck a picture of my hair & was shocked at how bad my hair looked! She finished toning & walked me back to her chair, that's when a man walked in and greeted her, then continued to tell me "you'll be alright, you're in OK hands hahaha". What a jerk. Anyway, I left her salon with my hair still wet. When I got home my hair was mostly dry & looked like a cotton fuzzball! It was 4-5 shades of yellow orange and blonde. My curls were no longer coiling but frizzy & dry! If you have curly hair, I do not recommend going here. Her failure to admit a lack of education in dealing with curly hair resulted in me getting my beautiful curls FRIED by a licensed cosmetologist! Go somewhere where the stylists are responsible & knowledgeable. This was extremely unprofessional & careless of her. I am heartbroken over the whole situation. As a newly licensed stylist myself, my hair is a huge part of my image. This happening to me is absolutely heartbreaking, I wish she would have just been honest & told me she wasn't experienced in my hair texture. That would have saved my hair from this tragedy. *Update: I have not heard from Tracey since the day she fried my hair. She hasn't followed up or offered any conditioning services. Not even an apology. I cut all the damaged hair off, which left me with 1-2" inches of healthy hair.

Time: Dec/05/2018 (a month ago)





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