Time: Jan/23/2021 (3 months ago)
Called for an appointment, after three calls a Sharon was going to call me back and never heard from her. Unfortunate, I wanted to go to their salon. Maybe I’ll have better luck next time.
Time: Nov/24/2020 (5 months ago)
The worst was no mask on stylist, receptionist, etc..
Waited 40 minutes outside after scheduled appointment time then left.
I said I'd be happy to reschedule, but was told twice just a few more minutes.
Very disappointing they didn't even apologize.
Time: Sep/08/2020 (8 months ago)
The 30 Avenue location has some of the worst customer service I’ve ever experienced. I emailed them to discuss my visit at the salon, which was not a good one, and included pictures of my hair which looked like a hot mess. I don’t like to discredit stylists and was as respectful as possible. They replied justifying the entire experience — and even accused me of sending them false photos. I shouldn’t have to send a time stamp of the photo taken almost immediately after leaving the salon (though I did) to receive an apology for the experience. I’m not even interested in getting my money back at this point, and I’m SO disappointed with how they handled the entire situation. I will say that the receptionist is so sweet, and the salon itself is beautiful. Would not recommend them and will not be back.
Time: Jul/31/2020 (9 months ago)
I had a very solidly okay experience here. Everyone was nice and masked. My haircut was pretty good. They carry Moroccan oil products which is nice.
Time: Oct/15/2019 (a year ago)
I was in for full set of lashes by Cameron! I am beyond pleased she did an amazing job! I’ve been getting lashes about 2 years now but this was my first time at Rolland’s. Highly recommend Cameron!
