Time: Oct/15/2018 (in the last week)
It was my first time to this establishment, and I was hoping for a great experience since they are close to my home. Lavender nails are lacking tremendously in customer service. The greeting was poor. While I sat there and had my toes worked on, I think my technician said about one word to me the entire time but had a full blown conversation with her fellow technician. There are too many salons to be treated like this. Friendliness, smiles, warmth cost nothing, but it did cost them business!
Time: Jul/25/2018 (2 months ago)
Very frustrating experience. We came in about an hour before closing and we were clearly an imposition. It is very difficult to communicate with all but one person. Either language or mood. Hard to say. The color I chose looked nothing like the color that was applied but I think they were pretending they couldn’t understand me. Last time I tried to come around 6pm (they close at 7pm), everyone was walking out because the manager decided to close early. There’s lots of places in the area...I suggest trying another one. And the last time I successfully got my nails done here, the gel polish came off 7 of my fingers within about 4 days.
Time: Aug/15/2018 (2 months ago)
I had the absolute worst, most unprofessional and detestable experience imaginable. I wouldn't let the owner to do my nails. Even ONCE. They are rude, have a low quality of service and are not concerned with providing a decent service. They refused to do my nails but told me to come back. Two women came in while I was getting a pedicure and they were served (of course the woman were white; somehow I feel their prejudice, which is hilarious from another minority). I mean let's be honest Vietnamese have been discriminated against within the Asian culture but they want to be discriminatory towards me, as a black woman! The thing is I speak mandarin a bit and could decipher some of their detestable comments. What a pity that you are a blue collar laborer and judging me!
I would never go here again.
Time: Aug/29/2018 (a month ago)
We moved to CS a year ago and tried several nail salons and Lavendar was the first we wanted to come back to again and again. We always walk in with little wait and get fabulous service and great mani pedis!!
Time: Jul/01/2018 (3 months ago)
I’d give ZERO stars if I could. I don’t ever write reviews unless they are places I love, but I really had a terrible experience here. I made an appointment for 2pm and showed up at 1:50pm. SEVEN people showed up after me (all walk ins) and were seated before me. The lady kept saying 5 more minutes. I waited over AN HOUR after my appointment time before the guy looked over and said oh I forgot about you! Seriously?! He was sitting next to the lady who kept telling me 5 more minutes! Then she finally sat me down and told me I looked tired!! She left bubbles in the polish of my nails, cut my thumb open on the grinder tools, left my real nails growing out the top of the gel fill and when I went to pay, she said her card machine was down and I needed to walk across the street to the ATM to get cash!!! She didn’t mention it when I came in or anytime I was sitting there. She’s lucky I’m honest and went to the ATM and came back. She charged me full price! Never coming back here again. Ever.
