Time: Jul/15/2019 (3 months ago)
I hate to put in a less than stellar review on any business but lately, this place hasn't been what it used to be. I have been going to Victoria Nails for almost 4 years for nails and waxing, and have usually been very pleased with the service although some nail technicians have been better than others. Helen is very sweet and does a very good job with pedicures and manicures.
Recently however, I made a wax appointment with J. the owner. I made the appointment over a week ahead with her personally in the store. I saw her put it in the computer. For body waxing she is the only one there that has the experience and ability. A week later I walked in for my appointment and she wasn't there. I was told very casually by one of her employees that she had a family issue. I never received a phone call or any message from her or anyone, telling me she could not be there and asking me if I was willing to reschedule. Nobody in the store seemed to know anything or care. I asked if my appointment was still in the system at the time I set it for, and it was.
I find this highly unprofessional and a complete lack of respect for a long time customer. I heard she had been in and out due to family pressures lately, but it does not excuse standing up a customer with no apology or explanation. I understand the pressures of retail business, I had one myself in the past, but I would never do that to a customer who has been patronizing my business for 4 years. Sorry, but I will look for another place for nails and waxing.
Time: Sep/07/2019 (a month ago)
I got a gel manicure and a pedicure here less than a week ago. My gel manicure is already peeling off. Gel polish usually lasts on me for over a month. The technician didn’t paint close enough to the edges of my nails, and stabbed me multiple times while cutting my cuticles even after being warned to stop. I paid $65 for both services. I pay $50 for both services at the salon I frequent in Washington DC. Stay away from this place.
Time: Sep/06/2019 (a month ago)
Thick, fat nails. After 4 days they looked like turtle shells stuck to my fingers. Male tech wasn’t interested in what I was asking for and got a nasty attitude when I was explaining my preferences. I was told to “ask for pretty nail and that’s it”, except he doesn’t do pretty nails.
Time: Jun/17/2019 (4 months ago)
I love this place! After receiving a botched nail job at another nail shop, I was referred to Victoria nails by my sister. The service was phenomenal!! Bin the nail tech fixed me right up just like I wanted my nails & he really listened to what I was looking for, very honest & forthcoming & accommodating. I will only come here from now on to get my nails done, forever! Thank you Bin!!!
Time: Aug/31/2019 (2 months ago)
Omg this place is absolutely amazing they do nails better than in pictures I got my nails done by Janet she's an absolute sweetheart so kind she did them so nicely and was very gentle with my hands this is by far a place to go to for nails and pedicures go see Janet she got you
