Time: Sep/19/2012 (6 years ago)
I am highly disappointed with the both the quality of the work and the quality of the service at Yumi Nail Salon. I recently had a gel manicure at the Salon, which usually lasts me about 4 weeks. This time, the gel manicure lasted barely 4 days.
The botched nail job is not even the issue; I understand that mistakes happen sometimes, even to the best of us. What I am appalled about is their response to the situation.
When I called the Salon to tell them about the problem, they were rude and unhelpful. They even asserted that I must have done something wrong, as if I am just too stupid or too slow to keep a gel manicure on my nails. This response is simply unacceptable.
As gel manicures are guaranteed to last two weeks at minimum, Yumi Nail Cafe clearly did not fulfill their part of the service agreement. Instead of apologizing for the poor quality service and asking for the opportunity to remedy the problem, the staff at Yumi Nail Cafe was unapologetic, dishonorable, and bad-mannered.
Time: Jan/26/2012 (7 years ago)
I've been a few times - had one excellent experience and one so-so experience. They are very nice, clean, thorough and accurate. Price is right, too.
