Time: Aug/20/2016 (2 years ago)
I've been to Maxus twice,both times because of gift certificates. The manager(she appears to be in her 50's). Unfortunately, I do not know her name. She was and apparently still has no idea how to smile, even a fake "hello" or fake "smile" would have been nice. The lack of friendly customer service does not exist in that place. To be frank, she is flat out MEAN. The eyebrow wax both times were fine, thank goodness, I couldn't imagine how she would react if I said anything negative. I WILL NOT ever go there again, GC or NOT.
*the mention of her age was not to insult, simply a description. Just wanted to make sure no one took it as an insult.
Time: Jun/07/2016 (2 years ago)
I received a gift certificate to Maxus Nails. Unfortunately I misplaced the gift certificate. When I found it, I was shocked to see that it was only good for 3 months and the 3 months had passed. I realized they were fully in their rights to deny the certificate. However while I was at the mall I decided to stop in and explain what had happened and see if they would honor it. No, I was very curtly told that it expired in 3 months. Period. No attempt at being courteous or offering an apology. No and that was it. There was not a single person in the salon. I would have been happy if they had offered a small discount. Since I was going to have to pay full price, I went to the other nail salon at the mall.
Time: Nov/27/2015 (2 years ago)
My sister and I decided to get our nails done in our nearby mall at 'Maxus Nail & Skin Care.' I asked for gel acrylics in an all solid color and I'm very disappointed with the outcome. They've failed to shape/file my nails correctly! Also, rushed the process of painting nails! Definitely not going back to their store again!!
