Time: Aug/23/2018 (a week ago)
Regardless of time and day of the week, or appointment, it's always"10 min wait" real-time 30 to 60 min. The owner only cares of how is coming to the door continuously yelling may I help you ... Not giving a care in the world to pay attention to what he is doing to the presnpr customer! I asked for a gel color number, only to find out that he is painting a completely different one! When I brought this to his attention he told me that this is the color that I picked! The overall body language and verbal choice of words makes me feel like they really don't care whether I am a loyal customer or not! It's tome to find some other place! Spa nails salon so far (2 times) was a great experience!
Time: Aug/19/2018 (2 weeks ago)
The only place in Watertown I get my nails done. Always clean and timely!! The online booking is great. I never have to wait, and Mikey is the best. Plus they have a little bar☺️
Time: Jul/10/2018 (a month ago)
We came here for the first time and we're not pleased. We had an appointment for 6:30pm and didn't get service until 7:12! A nail tech told us 10 minutes, but that was at 6:46pm. Many workers were in the lobby eating food while we were wainting! At 7:10 we got up to leave. There was a lady that said 2 more minutes, but we still were walking out. Two available workers came out of the lobby and gave us water. We sat for another 20 minutes waiting. After that, the lady said I didn't need a manicure and just painted my nails. She said sternly not to move my hands. The pedicure was good, but not great. I accidentally bumped into my phone and smeared my polish slightly. I told the women and she exclaimed "I told you so!" She fixed it, but ignored the smear she made on my other nail. After I dried, I went back to my chair to paint over the smear myself and many workers starter yelling at me not to do that. I will never go back here! There is plenty better nail salons near by.
Time: Aug/27/2018 (a week ago)
Great job... Beautiful place. Expect on waiting but it's worth it. Best place in Watertown.
Time: Jul/11/2018 (a month ago)
My granddaughter and I recently made manicure and pedicure appointments at Perfection Nails and Organic Spa. We arrived on time and were seated at pedicure chairs. After 45 minutes of being ignored by all of the technicians we decided to leave. As soon as we moved toward the door, technicians rushed over to discourage us saying it would only be a few more minutes. When I objected, two nail technicians appeared miraculously and started doing our nails.... such a disappointing and unfortunate experience for my granddaughter and me.
