Time: Jun/22/2018 (2 months ago)
I wish I could give zero stars!!! I went in at 2 PM and asked for a polish change. I was told they were short staffed and if I could come back at 5:30 pm they could take care of me. Walked around in the highlands until it was time, just to be told by TONY that I'd have to wait another 30 minutes because they were taking a walk in first!!! I guess since Tony is not raising the prices just yet, customer service is not important!!! Don't waste your time or money!! I've known Tony since he was an employee at U.S. nails, I guess with money comes ATTITUDE!!! NEVER AGAIN
Time: May/18/2018 (3 months ago)
Horrific experience! One of the two guys working there that day I sn’t competent to apply gel polish, let alone acrylics. I’m not convinced someone this incompetent could ever be licensed. All I wanted was a fill and a simple black matte polish. The results are terrible! I complained while they were trying to hustle me to pay and get out so they could take other customers that the polish want cured properly (it was very sticky) and that the polish and acrylic looked terrible. There were obvious places on my nails with no polish at all, the rest is thick and bumpy. The second tech applied pure acetone to my fingers and nails repeatedly, trying to make the matte finish actually look matte. I ended up with a mild chemical burn. He gave up on the terrible looking polish, told me he wasn’t the boss and there was nothing he could do. He offered to “fix me up next time”. There isn’t going to be a next time, dude.
I did some research in the last two days and found that this salon is blatantly violating WV laws pertaining to nail salons. They reuse single use nail files and buffers, don’t sanitize tools between customers, don’t sanitize work stations between customers, use the same linens on more than one customer, and don’t even wash their hands between customers. Those disgusting, filthy UV lights and rotary dremel tools are not normal or legal.
If you want an astonishingly substandard manicure with a possible side order of hepatitis or athlete’s foot, this is definitely the place to visit!
Time: Mar/22/2018 (5 months ago)
Worst nail experience I've ever had! And I've never had a problem there before. The girl who did my nails was rude the entire time, practically got mad because I wasn't happy with the nail color (dip powder turned out COMPLETELY different from the sample nails they have) and wanted it changed, on top of that she accidently cut me & not even once said sorry. They told my sister they couldn't do ombre nail which is a lie because I've gotten it done there before. Neither of us got what we originally wanted, then we were over charged after. Why have prices listed if you don't go by them?
Time: Jan/06/2017 (a year ago)
This place is under *new management* and it's looking for a fresh start back into business. UT took really great care of me and I have recommended them to my other friends. So go on up there and check it out. You will not regret it! Wonderful atmosphere and full of great people. Stop on in today!
Time: May/05/2017 (a year ago)
They do an awesome job here. Nice clean atmosphere. I won't go any where else to have my nails done now.
