Time: Aug/21/2018 (in the last week)
Power dip nails $56. I received a service on Aug 7. When I left I was highly satisfied. I am normally very loyal to my nail tech (Posh in Cleveland) and pay $35 so when my total came to $56 I was slightly irritated but whatever :) Not sure why they are so much higher but it wasn't really much I could do after the service was already done. This place is clean customer service was awesome! Unfortunately after two days a couple of my nails began to left at the corner. By day 4 my pinky on my right hand had cracked. By day 7 almost all the nails have lift and my index finger on my right hand had cracked. I was initially was going to let it go because "hey its my fault for cheating on my loyal nail tech right?"
I am now at day 9 and decided I was going to call and just see if they would return my money to me after all I over paid for a service that will have to be removed. I spoke with Judy first and she instructed me that her husband would give me a call back since he did my nails. Within the hour he gave me a call back and offered to redo my nails. I declined. I don't have 2 hours to waste when it could just happen again. He refused to return my money and insisted I allow him the opportunity to redo them and if it happened again he would re do them again. I declined. He stated it cost him time and product to do my nails so a refund wouldn't be fair to him. I declined. He then said he could offer me a free pedicure instead. Finally after realizing getting my money back wasn't an option I told him I may do the pedicure.
I probably will not go back for the pedicure I haven't fully decided. I do know that I now have to spend $35 to go back to my normal technician if I want to keep my long beautiful natural nails. I don't have the money to spend right now since I'm on a mommy budget so my plans this evening will be to soak and remove the powder dip and probably just cut them off and start my nail growth journey next month when I can afford to start all over.
Time: Jun/20/2018 (2 months ago)
My husband and boys purchased a gift card for me for Mother’s Day from Judy’s Nails. They spent a lot of time trying to find the best place for me to go, and I think they picked a great place. I can honestly tell you that Judy, and Lee really care about their customers. It’s not just about the nails for them. As I got my nails done, I watched a continuous flow of people enter this business. I was amazed that they knew every person who entered by first name - like they were all long time friends. You can easily see the love and compassion Judy and Lee have for their customers here. They went out of their way to make sure my needs were met and that I was 100% happy with my services. I definitely recommend giving them a chance to take care of you.
Time: Jul/04/2018 (a month ago)
Such a wonderful experience! My sister and I came in on the Fourth of July and were warmly greeted and instantly helped. The nail technicians chatted with us and did a fabulous job with our pedicures. The salon is beautifully decorated and very relaxing. I will definitely be returning!
Time: May/25/2018 (3 months ago)
Just went for a manicure and pedicure for the first time and I had an absolutely wonderful experience. I went in for a gel manicure, but Lee explained the dip process and how it will help my nails grow and become stronger. I really appreciated the attention to detail, learning about the business and how they give back to the community (breast cancer fundraiser for example), as well as their clear skill and education in nail processes. I’m looking forward to seeing how these hold up and definitely will be making another appointment in the future!
Time: Jul/13/2018 (a month ago)
WOW is all I can say after leaving this place! Thank you Judy and Lee for your hospitality and kindness. You went above and beyond for us today and we are thankful. What an honor it truly was to find you. We will most definitely be back!
